I saw that my local Seattle Apple store had the new Philips Hue LightStrips but only 2 so I rushed over there and walked in with a purpose. Straight to the back of the store, grabbed the box and decided against self checkout with their Apple Store app and that I’d check out with a blue shirt’d employee because I was wearing Glass and the LightStrips just came in today…maybe they’d ask me about one or both of them…..WELLLLLL……
I overhear an older blue shirt employee say to another, “We just had our first customer with Google Glass come in… How do we handle this?”
I am within earshot so I step over and jokingly say, “What ever shall we do…..?” and prop my hands under my chin in childlike wonderment.
I ask if he’ll check me out and he says no until I take off Google Glass. He says, “No not until you take off Google Glass.”
The older employee says that he has no way of knowing if I’m recording him or not and I assure him by activating the screen then turning it off that you can tell if the device is on or not. He tells me that this functionality can be hacked and that Apple has a policy against recording their employees. I had my iPhone in my hand and turn it over and say, “Well I could be holding this down here casually but have it recording and you’d never know.” He says, “Well Glass is more obvious.” (Worst comeback / excuse but unfortunately it isn’t the first time I’ve heard this)
Well the demo of me showing him it was off was enough, for now, for him to finish the transaction. He did talk to me about it a bit and even knew that if you cut off part of the LightStrips LED strip that this part would no longer be functional. He asked if I knew how to use the Apple Store self checkout feature and I told him I did but every time I try to I get a messaging saying there was an error and to see a specialist. He insists to see this error and I show him, but doesn’t offer any help in fixing this for me for future trips. He rings me up, asks for my zipcode and tells me my receipt is emailed.
Finally he asks if I want a bag. I decline and rush back to my Car2Go which is sitting there charging me 38 cents per minute for this whole ordeal.
Strange because I’ve been to a different Seattle area Apple Store a number of times without issue and even had employees ask to and try on Glass.