Well I’m glad I didn’t make it past the free 2 weeks. They canceled my account. Here is the email they sent me:
Dear Carbonite User,
We regret to inform you that you are in violation of Carbonite’s Terms
of Use –> www.carbonite.com/termsofuse
Your pending backup size exceeds that of our average user by at least a
factor of 10. Your account has been disabled temporarily. You must
either reduced your pending backup size so that it falls below 100GB or
cancel your account. If you have already purchased Carbonite you may
request a full refund. Please let us know how you would like to proceed.
So, wait…why does it have to be under 100gigs if it is UNLIMITED?!? Let’s check the TOS:
YOU WILL BE IN VIOLATION OF THIS POLICY IF, WITHIN ANY MONTH, YOUR USAGE GREATLY EXCEEDS MORE THAN THE AVERAGE LEVEL OF MONTHLY USAGE OF CARBONITEâ€™S PAID SUBSCRIPTION CUSTOMERS GENERALLY. FOR PURPOSES OF THIS POLICY, “USAGE” MEANS THE TOTAL AMOUNT OF BANDWIDTH OR STORAGE REQUIREMENTS GENERATED BY BACKING UP YOUR COMPUTER, AS DETERMINED BY US IN OUR SOLE DISCRETION. (I.E., USAGE WITHIN ANY MONTH IN EXCESS OF MORE THAN THE AVERAGE LEVEL OF MONTHLY USAGE OF OUR PAID SUBSCRIPTION CUSTOMERS GENERALLY).
So unlimted is limited to the average of all users? That is false advertising if I’ve ever seen it. The ironic part is the above image is directly from their main page and even trademarked. How can you trademark UNLIMITED, if you aren’t going to offer it?